London | Permanent - Full Time

About us

HDI UK & Ireland is part of the Talanx Group, one of the world’s largest insurance groups and a leader in the delivery of global insurance solutions for corporate businesses.

The role

The team deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch.

Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.

Key accountabilities

• Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio
• Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance
• Mange the receipt, registration, acknowledgment and allocation of claims notifications
• Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems
• Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding
• Reconciliations of claim and premium movements
• Reconciliation of claim payments and reserves on multinational inter-company accounts
• Cashflow management of large payments and outsourced escrow funds
• Management of monthly outsourced claims escrow funds and reconciliation and MI (claims and premium)
• Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary
• Creating and updating operational process manuals and other procedure documentation
• Assist with the documentation, maintenance and monitoring of compliance and governance initiatives
• Support the Technical claims teams to review SLA compliance and internal and external audit requirements
• Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team
• Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives
• Support in keeping intranet and website up to date
• Produce regular and ad hoc operations and KPI reports, extracting data from internal systems

Resource and Work Management

• Workflow receipt, triage and allocation
• Support for and coordination of all Claims Operations processes

Skills & experience

• Accuracy and attention to details
• Competent user of Excel & Word / Good user of Excel & Word
• Good communication, (written and oral), and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues
• People management and motivation skills
• Able to organise own workload effectively to meet service standards
• Deadline focused; able to work under pressure to meet tight deadlines
• Good systems knowledge, experience of using systems to evaluate data
• Good understanding of insurance and the terminologies used.
• Good analytical and problem solving skills.
• A Level or equivalent qualifications or CII qualified at certificate level/part qualified at diploma level OR 2 years’ experience in Insurance or relevant operational role
• Understand financial impact of technical data processed

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. 

If you require support with your application, please contact UK&IRE_Recruitment@hdi.global

Apply by 08/10/2024

Reference: HDI00362