London | Permanent -

About us

HDI UK & Ireland is a Specialty and Commercial Lines Insurer, part of the Talanx Group.

The role

• Accountable & responsible for handling Financial & Professional Lines claims (underwritten in the Specialty UK Branch) within designated Claims Authority Limit via referral and directly, ensuring that the best outcomes for our clients and business are achieved consistently.
• Proactively delivering a first-class claims experience to policyholders, brokers and internal stakeholders in adherence with all company guidelines, claims philosophy and procedures.
• To actively monitor accounts for relevant classes of business to ensure early and prudent best estimate reserves are in place & entered into systems, valid claims are settled promptly with a tight control of costs throughout lifecycle. Additionally, manage internal reserving process from claims perspective, providing claims insights in order to develop/retain profitable business.
• To support the Professional Liability Claims Manager to deliver the strategic objectives for the function and participate in any claims or business initiatives, as required. This includes adopting business change, whilst executing the Claims Business Plan initiatives.

Key accountabilities

• Accountable for handling claims arising from responsible line(s) of business, making prompt and fair claims decisions from FNOL to settlement.
• Responsible for the quality and cost control management of expert service provider’s performance relevant to claims managed under responsible lines of business.
• Accountable for maintaining performance to ‘green’ KPIs including, but not limited to: claims correspondence turnaround times within 3 days, accurate reserving, tight claims lifecycle times, prompt payment and no static claims.
• Accountable for ensuring all claims data is correct and up-to-date for responsible claims within lines of business, regardless of how and where claims data is processed.
• Work with the Professional Liability Claims Manager to develop a broker engagement strategy best suited to the relevant markets.
• Collaborate continuously with underwriters and attend client meetings to help underwriters gain and retain profitable business.
• Promote & deliver a culture of open communication, collaboration and continuous improvement; mentoring and sharing technical expertise with colleagues to deliver a superior service.
• Act as ambassador of company, raising our profile in the market and actively strengthening our claims reputation
• Be open and positive in relation to feedback and learning through feedback. Promote a culture of taking ownership of mistakes and learning from the same to improve performance.
• Adhere, to all appropriate regulations and laws, along with Branch and Group guidelines, processes and procedures (particularly BaFin & FCA)
• Regularly access and monitor claims data to ensure quality of claims financials & provide insights to various internal stakeholders verbally and produce monthly and ad hoc claims reports.
• Manipulate data & provide analysis of claims to highlight trends, performance issues, leakage, costs spend, litigation and fraud and assist in the development of processes for improvement for responsible lines, responding to business requests.

Skills & experience

• Experience of Professional Liability Claims, ideally from the London Market
• Experience of Lawyers (US, UK and International) and/or Construction Professionals is desirable
• Knowledge of ECF2/IMR
• A firm understanding of the key principles and practises of the London Market
• Must understand the claims process and its complexities and variations from first advice to final settlement
• Knowledge of the different broking procedures and claims reporting
• Up to date appreciation of the technical, legal and regulatory requirements of the role
• Passionate about claims resolution and client experience; service-orientated
• Effective communicator, both verbal and written, face-to-face and virtually
• Capability to adapt and be flexible to change and evolving customer requirements and working practices
• Desire for continuous improvement of self, team members & claims service to be ‘best version’
• The ability to collaborate with other people to bring about collective success

Other

This role is offered on a hybrid basis.

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

If you require support with your application, please contact HDI-Recruitment@hdi-specialty.com.

Apply by 31/01/2025

Reference: HDI00380